Scandi AutoTriage
Scandi AutoTriage is a smart, cloud-based solution for automated triage and task distribution. Using a powerful rules engine, incoming work items are analyzed within seconds and routed directly to the right team or person. This reduces manual effort, shortens response times, and eliminates cost leakage from misrouted cases. The result is higher efficiency, improved quality and consistency in decision-making, and lower operating costs. Customers receive faster feedback and a continuously consistent experience, which strengthens loyalty and brand value. Scandi AutoTriage is scalable, easy to configure, and can be seamlessly integrated with existing systems through REST APIs.
Automated Triage
All incoming tasks (cases, support questions, internal tasks) can be triaged within the engine. Scandi AutoTriage can fully automate assignment, apply rule-based tagging, categorization, and initial low-level processing.
Dynamic Prioritization
Scandi AutoTriage uses real-time data and configurable rule engines to adjust work item priority automatically as the situation changes.
Work Item Intelligence
Automatic checking of metadata and qualitative metrics to detect anomalies. Scandi AutoTriage flags risks for rework, duplication, and manual checking.
Self-service & Low-code
Through a simple UI, business users can adjust triage logic on their own, regardless of which system they come from.