Retail
Our rules based engine in retail can play a critical role in automating and optimizing various aspects of the business, from customer engagement to operational efficiency, helping retailers stay competitive and responsive to customer needs.
Personalized Marketing
The Scandi Automation rules based engine can segment customers based on their purchase history, browsing behaviour, or demographic data and automatically send personalized offers, product recommendations, or targeted ads.
Example: “If a customer abandons their shopping cart, then send a reminder email with a discount code within 24 hours.”
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Customer Service Automation
Our rules based engine can power chatbots or automated systems that respond to common customer inquiries or issues, improving response times and freeing up human agents for more complex problems.
Example: “If a customer inquires about order status, then automatically provide tracking information.”
Supplier Invoice
Set-up rules that check that all necessary information is present on the invoice and that it matches with purchase orders, contracts, or receipts.
Loyalty Programs
Rules based engines can automate the management of loyalty programs by tracking points, applying discounts, or issuing rewards based on customer behaviour.
Example: “If a customer spends over $500 in a month, then award double loyalty points.”
Inventory Management
The Scandi Automation rules based engine can manage inventory levels by setting rules for reordering materials when stock falls below a certain threshold, preventing production delays due to material shortages.